Shipping & Returns
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
To obtain repair or service for your item, please send the item to us by following the returns instructions below.
Please send the item to us with proof of purchase (if you have this) and a covering letter with your full address and day time contact number, explaining the fault or damage and what service you require.
We require proof of purchase to be sent in with the item, if it is within the Guarantee period, and you are claiming a free of charge service under the Guarantee due to a manufacturing defect. If the item is over the Guarantee period, or if the service is not covered under the Guarantee, i.e. it is a chargeable service, then we DO NOT require any proof of purchase to be sent in.
Please send a cheque or money order with the item for $12.95 to cover shipping & handling, made payable to “EWI”. This amount is required so that we may return your repaired item to you by Tracked Package. If you would like us to send it back by Overnight Delivery, then please include $30.00.
Please ensure the item is well packaged, to prevent any damage and sent in a padded/secure envelope. We advise you to send it registered/Special Delivery mail so that it is insured against damage/loss.
Once we receive your item we will process it and advise you if there are any problems or further charges, you should allow up to 28 days for this service.
Please send all returns for service & repairs to the following address:
301-2550 Bates Rd.
Montreal, QC H3S 1A7